Last Updated: 02 March 2026
At AM SAFE-X, customer satisfaction and product quality are important to us. As many of our products are hygiene, safety, personal-protection, and cleaning products, returns are accepted only under the conditions stated below.
1. Return Reporting Window
Customers must report any return, replacement, damaged product, missing product, incorrect product, or refund request within:
48 hours of receiving the order.
Requests submitted after 48 hours from the recorded delivery time may not be accepted.
2. Eligible Return or Replacement Reasons
A return, replacement, or refund request may be considered when:
The product delivered is damaged.
The product has a manufacturing defect.
An incorrect product was delivered.
The delivered product differs materially from the product ordered.
An item or quantity is missing from the package.
The product packaging was already damaged, opened, or tampered with at delivery.
The product received is expired, where applicable.
All requests are subject to verification and approval by the AM SAFE-X support team.
3. Product Condition Requirements
To qualify for an approved return, the product must generally be:
Unused and unworn
Unwashed and unaltered
In its original packaging
Complete with all labels, accessories, manuals, and promotional items
Accompanied by the original invoice or proof of purchase
In a resalable condition, except when the product was received damaged or defective
Products should not be sent back without receiving return instructions or approval from our support team.
4. Hygiene and Safety Products
Due to hygiene and safety considerations, opened, used, tried-on, or unsealed personal-protection and hygiene-sensitive products cannot be returned merely because of a change of mind.
This includes products such as:
Disposable gloves
Examination gloves
Nitrile, latex, or vinyl gloves
Hairnet caps
Shoe covers
Masks or similar protective products
Other sealed hygiene or personal-protection products
Such products may only be considered for replacement or refund when they are received damaged, defective, expired, incorrect, incomplete, or tampered with.
5. Non-Returnable Products
Returns or refunds will generally not be accepted for:
Products reported more than 48 hours after delivery
Opened or used hygiene-sensitive products
Products damaged through misuse, negligence, improper storage, or handling
Products with missing packaging, labels, accessories, or components
Products purchased during clearance or final-sale promotions, unless defective
Customised or specially procured products
Bulk or institutional orders manufactured or sourced specifically for the customer
Products returned without prior approval
Minor packaging variations that do not affect product quality, safety, quantity, or performance
Change-of-mind requests for correctly delivered hygiene products
6. How to Submit a Request
To request a return, replacement, or refund, contact us within 48 hours of delivery and provide:
Customer name
Order number
Product name
Reason for the request
Clear photographs of the product
Photograph of the outer package
Photograph of the shipping label
Photograph showing the batch number, where applicable
A clear unboxing video, particularly for missing, damaged, incorrect, or tampered orders
Requests without sufficient evidence may be delayed or rejected if the issue cannot be verified.
7. Verification and Approval
After receiving the request, our team will review the information and may ask for additional photographs, videos, or details.
Approval of a request is subject to inspection and verification.
Submitting a request does not automatically guarantee a return, replacement, or refund.
Customers should not send a product to our address until return approval and instructions have been provided by AM SAFE-X.
8. Return Pickup and Shipping
For approved returns involving a damaged, defective, incorrect, expired, or incomplete product, AM SAFE-X may:
Arrange a reverse pickup;
Request the customer to ship the product to the provided return address; or
Resolve the issue without requiring a physical return where operationally appropriate.
When the issue is caused by AM SAFE-X or the delivery partner, approved return shipping costs will be borne by AM SAFE-X.
For any other approved return, the customer may be responsible for the applicable return shipping charges.
Return pickup availability depends on the customer’s location and courier serviceability.
9. Replacement Policy
For verified damaged, defective, incorrect, or missing products, we may offer a replacement subject to product availability.
Approved replacements will generally be dispatched after:
The returned product has been received and inspected; or
The submitted evidence has been verified, where a physical return is not required.
If the same product is unavailable, the customer may be offered:
A suitable alternative product;
Store credit, with the customer’s consent; or
A refund to the applicable payment method.
Replacement delivery timelines may be similar to the standard shipping TAT of 3–7 business days after replacement dispatch.
10. Refund Method
For prepaid orders, approved refunds will be issued to the original payment method used to place the order.
Refunds cannot normally be transferred to a different card, bank account, wallet, or payment method.
For Cash on Delivery orders, where applicable, the customer may be requested to provide valid bank account or UPI details for processing the approved refund.
11. Refund Processing TAT
Once the return has been received, inspected, and approved, the refund will generally be initiated within:
5–7 business days.
After the refund is initiated, the payment gateway, bank, card issuer, or financial institution may require additional time to credit the amount to the customer’s account.
AM SAFE-X does not control processing delays caused by banks, payment gateways, card networks, or other financial institutions.
12. Refund Amount
For an approved full refund, the customer will receive the eligible product amount paid after adjusting:
Discounts
Promotional benefits
Reward points
Coupons
Shipping charges, where applicable
Return shipping charges, where applicable
Any other amount not eligible for refund
Original shipping charges, expedited delivery charges, COD charges, or handling charges may be non-refundable unless the refund is being issued because of an error by AM SAFE-X or because the product was delivered damaged, defective, incorrect, or incomplete.
13. Partial Refunds
A partial refund may be provided when:
Only part of an order is affected;
One or more items from a multi-item order are returned;
A promotional discount changes because of a partial return; or
The returned product is missing components or packaging but is otherwise approved at our discretion.
The applicable refund amount will be communicated after inspection and verification.
14. Missing Refunds
If an approved refund does not appear after the communicated processing period, customers should:
Check the original payment account.
Contact their bank, card issuer, UPI provider, or payment service.
Contact AM SAFE-X with the order number and refund details.
We will provide the available refund reference number or transaction details to assist with tracking.
15. Order Cancellations
Customers may request an order cancellation before the order has been dispatched.
Once an order has been packed, shipped, or handed over to the delivery partner, cancellation may not be possible.
For approved prepaid cancellations, the refund will be issued to the original payment method.
AM SAFE-X may cancel an order due to product unavailability, payment failure, incorrect pricing, suspected fraud, incomplete information, a non-serviceable location, or operational restrictions.
16. Orders Refused at Delivery
Customers are requested not to refuse an order without first contacting our support team.
If an order is refused because of a change of mind, customer unavailability, or an incorrect address, any forward shipping, return shipping, COD, or handling charges may be deducted from the eligible refund.
This deduction will not apply when the customer refuses a visibly opened, damaged, or tampered package and promptly reports the issue.
17. Bulk, B2B and AutoSupply Orders
Bulk, institutional, customised, B2B, wholesale, and AutoSupply orders may be subject to separately agreed return, replacement, cancellation, and refund terms.
Products specially manufactured, branded, packed, imported, or procured for a business customer may not be returnable unless they are damaged, defective, incorrect, or otherwise covered by the written commercial agreement.
Any terms stated in an accepted quotation, purchase order, invoice, contract, email, or written confirmation will apply to the relevant business order.
18. Policy Misuse
AM SAFE-X reserves the right to reject requests involving suspected misuse, false claims, altered evidence, excessive or repeated returns, product substitution, deliberate product damage, or fraudulent activity.
19. Contact Us
For return, replacement, cancellation, or refund assistance, please contact:
AMX VENTURES PRIVATE LIMITED
Email: contact@amsafex.com
Phone: +91 85273 07171
Address: A.M. Trading, Village Manesar, Delhi Expressway, Near Bhim Vatika, Manesar, Gurugram, Haryana – 122051
Please include your order number and relevant photographs or videos when contacting us.
20. Applicable Consumer Rights
Nothing in this policy is intended to limit any rights or remedies available to customers under applicable Indian consumer-protection laws.