Orders & Shipping Policy
Last Updated: 02 March 2026
At AM SAFE-X, we are committed to processing and delivering your orders safely, accurately, and within the communicated timelines. This Orders & Shipping Policy explains how orders placed through our website are confirmed, processed, shipped, tracked, and delivered.
1. Order Confirmation
Once an order is successfully placed, customers will receive an order confirmation through email, SMS, WhatsApp, or another available communication channel.
The order confirmation will contain relevant details such as:
Order number
Products ordered
Order value
Shipping address
Payment status
Customers are requested to check their order details carefully and contact us immediately if any correction is required.
2. Order Processing Time
Orders are generally processed on the same business day after successful order confirmation.
Orders placed outside business hours, on Sundays, public holidays, or during exceptional operational closures may be processed on the next business day.
Processing includes payment verification, product inspection, packaging, invoice generation, and handover to the delivery partner.
3. Shipping and Delivery TAT
The estimated delivery Turnaround Time (TAT) is:
3–7 business days from order confirmation.
Delivery timelines may vary depending on:
Customer location and serviceability
Courier partner availability
Product availability
Weather conditions
Public holidays
Government restrictions
Natural disasters or other events beyond our control
Business days exclude Sundays and public holidays.
The displayed delivery timeline is an estimate and not a guaranteed delivery date. However, our team will make reasonable efforts to ensure that every order is delivered within the communicated TAT.
4. Shipping Coverage
We currently deliver orders across serviceable locations in India.
Certain remote, restricted, or non-serviceable PIN codes may require additional delivery time or may not be eligible for delivery. In such cases, our team may contact the customer for an alternate address or cancel and refund the order, where applicable.
5. Shipping Charges
AM SAFE-X currently provides free shipping across India on all eligible website orders.
Any special delivery charges applicable to bulk, oversized, remote-location, or specially arranged shipments will be communicated to the customer before dispatch.
6. Order Tracking
Once the order has been dispatched, tracking details may be shared through email, SMS, WhatsApp, or the customer’s account on our website.
Tracking information may take up to 24 hours after dispatch to become active on the courier partner’s system.
Customers may also contact our support team with their order number for shipment assistance.
7. Delivery Address and Contact Details
Customers are responsible for providing a complete and accurate shipping address, including:
Recipient’s full name
House, building or business name
Street and locality
City and state
Correct PIN code
Active mobile number
AM SAFE-X will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.
Address modifications may only be possible before the order is dispatched. Once dispatched, changes will depend on the courier partner’s policies and operational feasibility.
8. Delivery Attempts
Our courier partner may contact the customer before delivery.
If the customer is unavailable, the courier partner may make additional delivery attempts according to its applicable policy.
If a shipment is returned to us because of an incorrect address, customer unavailability, refusal to accept the parcel, or repeated failed delivery attempts, reshipping may be subject to additional charges.
For Cash on Delivery orders, repeated refusal or non-acceptance may affect the availability of Cash on Delivery for future orders.
9. Delayed Shipments
Delivery may occasionally be delayed due to courier disruptions, operational issues, weather conditions, local restrictions, high order volumes, public holidays, or other circumstances beyond our reasonable control.
If an order is significantly delayed, customers may contact our support team using their order number. We will coordinate with the delivery partner and provide the latest available shipment status.
10. Split Shipments
Orders containing multiple products may sometimes be shipped in separate packages due to product availability, warehouse location, package size, or courier requirements.
Customers will not be charged additional standard shipping fees solely because an order is divided into multiple shipments.
11. Damaged, Opened or Tampered Packages
Customers are advised not to accept a package if it appears visibly opened, severely damaged, or tampered with at the time of delivery.
If a damaged, incorrect, incomplete, or tampered shipment is received, the customer must contact us within 48 hours of delivery.
The customer should provide:
Order number
Description of the issue
Clear photographs of the outer package
Clear photographs of the shipping label
Photographs or an unboxing video showing the affected product
Claims submitted without sufficient evidence or after the specified reporting period may not be accepted.
12. Missing or Incorrect Products
If an order contains an incorrect product, missing item, incorrect quantity, or product different from what was ordered, the customer must notify us within 48 hours of delivery.
After verification, we may arrange a replacement, resolution, or refund as applicable under our return, exchange, and refund policies.
13. Order Cancellation
Customers may request cancellation before the order has been dispatched.
Once an order has been shipped or handed over to the courier partner, cancellation may not be possible.
AM SAFE-X reserves the right to cancel an order due to:
Product unavailability
Incorrect pricing or listing information
Payment verification failure
Suspected fraudulent activity
Incomplete customer details
Non-serviceable delivery location
Operational or regulatory restrictions
If a prepaid order is cancelled by AM SAFE-X, the applicable amount will be refunded to the original payment method according to the refund processing timeline.
14. Bulk and Business Orders
Bulk, institutional, customised, B2B, or AutoSupply orders may have separate dispatch and delivery timelines depending on order quantity, product availability, custom requirements, and delivery location.
The applicable TAT for such orders may be communicated separately through quotation, invoice, email, WhatsApp, or another written confirmation.
15. Force Majeure
AM SAFE-X will not be held responsible for shipment delays or delivery failures caused by circumstances beyond its reasonable control, including natural disasters, floods, severe weather, strikes, transportation disruptions, government restrictions, civil disturbances, epidemics, technical failures, or courier network interruptions.
16. Contact Us
For order processing, shipment, tracking, or delivery-related assistance, please contact:
AMX VENTURES PRIVATE LIMITED
Email: contact@amsafex.com
Phone: +91 85273 07171
Address: A.M. Trading, Village Manesar, Delhi Expressway, Near Bhim Vatika, Manesar, Gurugram, Haryana – 122051
Please mention your order number when contacting our support team to help us resolve your query quickly.